Frequently Asked Questions
Do I Need to Book an Appointment or Can I just Walk-In?
Where Can I Find Your Covid Secure Information?
All our Covid protocols can be found on our Covid webpage.
Who Can I Bring As Guests To An Appointment?
Unfortunatley we are currently located in a Tier 2 area. Govermnet rules for Tier 2 areas don't allow for household mixing indoors. We therefore can only allow a bride to be accompanied by members of her own household/support bubble.
Do I Need To Wear a Face Covering?
Yes, unless you are exempt then everybody in the store must wear a face covering at all times while in the boutique. This is to comply with legislation regarding the wearing of face coverings in retail outlets. We have available some masks and visors for guests to use if you haven't brought your own in.
Do You Serve Refreshments?
Yes we do.
Booking an Appointment
When Should I Start Searching For My Wedding Dress?
Do I Need An Appointment?
How Long Are Your Bridal Appointments?
Appointment bookings are for 90 minutes. 90 minutes gives plenty of time to try on plenty of styles without having to rush. With over 100 gowns in store the choice can be daunting, so will will take as long as is required to find the right one without any pressure.
What Prices Are Your Wedding Dresses?
Do You Charge For Appointments?
Yes we do charge £25 for bridal appointment during evening and weekends. We do not charge for weekday appointments.
Do I Have to Book Online?
Of course not. While we try to make the online system as easy to use as possible, we totally understand that it doesn't work for everybody. We pride ourselves on making every single appointment unique, with the bride very much leading the way. If you have any questions or specific requests for your appointment and feel it would be easier to talk to us first then please get in touch.
I Can't Find a Suitable Appointment Time on Your Online Booking System. What Should I Do?
Don't worry if you can't find appointment availablity online that works for you and your bridal party.
I Need to Change or Cancel My Appointment. What Do I Do?
We totally understand that you may want to amend or cancel your appointment. That is not problem at all for us. The most important thing for us is that if you do need to cancel then we can open up the availability for other brides. All we ask that if you need to change please could you let us know as soon as possible.
Boutique & Experience
Do you stock bridesmaids dresses?
Yes, we have a small but very exciting selection from Lou Lou Bridal. Details can be found:
Do you stock bridal veils?
Yes we stock an extensive collection by Elizabeth Dickens and Rainbow Club.
How much are your bridal gowns?
Our made to order bridal gowns are priced from £1000 - £6000
What Can I Expect During an Appointment?
That is the Million Dollar question. The answer is that its down to you.
I See That Many Stores Ask Brides to Pose for a Social Media Picture After Buying. Will I Have to Do That?
No is the simple answer. We are aware that many bridal boutiques ask all their brides who purchase a gown to pose for a social media picture, normally accompanied with a sign that states "I Said Yes to the Dress at XXX" or similar. We specialise in being private and discreet when it comes to our brides. Therefore we will never ask any bride to pose for such an image. That is the reason why you'll very rarely see pictures of brides in the boutique on our social media pages. Many brides often want to keep every detail of their wedding dress secret, including where they bought it, to stop others (especially the groom/partner) having any idea of what they will be wearing.
How Do I Pay For My Wedding Dress?
When you puchase a made to order gown you will need to pay 50% of the balance in which we will order your gown from the designer with the remainder due when the wedding dress is ready to be shipped to us.
Do You Store Wedding Dresses?
Yes absolutley! there is a £50 fee for us to store you wedding dress regardless if it is a made or order dress or a ready to wear gown.
I have, or One of My Party has a Disability. Will This be a Problem?
Absolutley not. We are very proud on being a very inclusive bridal boutique. With a power assisted entry door, step free access to a large open space main showroom accessability for everybody is very easy. We can very easily move furniture around to create even more space if required. Our large fitting suite can accomodate any bride and your needs in total privacy (it's a stand alone room, rather than just hiding behind a curtain).
Can I Use My Wheelchair In The Fitting Room?
Absolutley we have a large wheelchair accessible fitting room
Do You Have Your Terms & Conditions Available In Large Print?
Yes we have a large print set of our terms and conditions or can be read via an ipad.
Are You Buggy Friendly?
Of course we are. Every member of the bridal party is very welcome, no matter their age. We have step free access, and plenty of space to park your buggy. We also have a small selection of toys available to entertain the younger (& older) members of the party. All that we ask is that you please keep an eye on your little ones while in the boutique if they are playing close to our dresses or accessories.
Can I Bring Children To An Appointment?
Yes of course you can, well behaved children are always welcome.
Are You Breast Feeding Friendly?
Yes of course we are!