Covid -19

Do I Need to Book an Appointment or Can I just Walk-In?

Yes, we kindly ask that all appointments are pre-booked to allow time for us to clean the boutique prior to each appointment. Appointments can be booked on our Book Page

Where Can I Find Your Covid Secure Information?

All our Covid protocols can be found on our Covid webpage. Covid - 19 Page

Who Can I Bring As Guests To An Appointment?

Yes, of course you can. Our extensive showroom can easily accommodate your entire bridal party in comfort.

Do I Need To Wear a Face Covering?

Yes. While we appreciate that there is no longer a legal requirement to wear face coverings we do ask that brides and guests continue to wear face coverings unless exempt. This is just because of the nature of our consultations, where being in close contact with brides while dressing/fitting is part of the job-similar to being in hairdressers.

Do You Serve Refreshments?

Yes we do. Our self-service airline trolley cart is back instore. Feel free to help yourselves to drinks and snacks as you pleaese.

Booking an Appointment

When Should I Start Searching For My Wedding Dress?

You can start searching for your dream wedding dress any time you like. We do recommend at least a 6-month timescale for delivery of the dress and then approximately 8 weeks for alterations and fittings. From start to finish an average time from ordering to wedding date is 9 months. Please don’t worry if time is short, contact us and we will offer assistance to get your dream bridal gown on-time.

Do I Need An Appointment?

Yes. We open strictly by appointment. This is to ensure that our consultants and/or seamstress can dedicate all their time to you and your bridal party while your enjoying your appointment with us. Evenings and weekends are often fully booked quite a few weeks in advance, so we would advise that you book your appointment as early as possible to avoid disappointment.

How Long Are Your Bridal Appointments?

Appointment bookings are for 90 minutes. With well over 100 gowns in store the choice can be daunting, so will will take as long as is required to find the right one without any pressure. Need longer? No problem. If we find that you need longer than the 90 minutes then provided that there is no other appointment booked behind you then will simply carry on for as long as you wish. If there is another booking afterwards, or you simply just need more time to decide then we can very easily book you in for another appointment at another time. What matters to us is when you decide, its the right decision for you. We'll never pressure you to buy on your first (or 2nd or 3rd...) appointment. Only you will know when the time is right for you to purchase your wedding dress.

What Prices Are Your Wedding Dresses?

Our wedding dresses start from £1000, with an ulimited upper limit. We sepcialize in custom so many dresses can be made specifically to your style and budget. Contact us for further information.

Do You Charge For Appointments?

No, we currently dont charge for appointments but we do have a £25 charge for all appointments cancelled or missed within 24 hours of scheduled appointment time.

Do I Have to Book Online?

Of course not. We pride ourselves on making every single appointment unique, with the bride very much leading the way. If you have any questions or specific requests for your appointment and feel it would be easier to talk to us first then please get in touch. We are contactable via phone, email or our social media platforms as well as the online booking form. Please feel free to contact us by whichever means is best for you.

I Can't Find a Suitable Appointment Time on Your Online Booking System. What Should I Do?

Don't worry if you can't find appointment availablity online that works for you and your bridal party. Please get in contact with us and we can find an alternative time and/or date for you, which may be outside the online availability.

I Need to Change or Cancel My Appointment. What Do I Do?

We totally understand that you may want to amend or cancel your appointment. That is not problem at all for us. The most important thing for us is that if you do need to cancel then we can open up the availability for other brides. All we ask that if you need to change please could you let us know as soon as possible. We do reserve the right to charge to cancel appointments if required. The appointment cancellation fee if less than 24 hours before an appointment is £25.

Boutique & Experience

Do you stock bridesmaids dresses?

Yes, we have a small but very exciting selection from Lou Lou Bridal. Details can be found:

Do you stock bridal veils?

Yes we stock an extensive collection by Elizabeth Dickens and Rainbow Club. Please book a styling appointment to view our veils on our book appointment page They can also be viewed on our accessories page.

How much are your bridal gowns?

Our made to order bridal gowns are priced from £1000 - £6000 Our ready to wear bridal gowns are priced under £1000 These can be viewed at:

What Can I Expect During an Appointment?

That is the Million Dollar question. The answer is that its down to you. We tailor each and every appointment based on individal bride's wishes and desires. While we offer complimentary light refreshments and the services of a perosnal Bridal Consultant as standard, that's where the similarities end. So if you want to chose your own gowns, go ahead, if you want us to use our experiance and choose them for you then it would be our pleasure. If you want to make use of the extensive floor space of our main showroom, or stay in the more private bridal suite, again that's totally down to you. There is no right or wrong answers. If you have any specific requests, please get in touch and we will do our absolute upmost to accomodate you and your bridal party.

I See That Many Stores Ask Brides to Pose for a Social Media Picture After Buying. Will I Have to Do That?

No. We are aware that many bridal boutiques ask all their brides who purchase a gown to pose for a social media picture. We specialise in being private and discreet when it comes to our brides. Therefore we will never ask any bride to pose for such an image. That is the reason why you'll very rarely see pictures of brides in the boutique on our social media pages. All of our brides' pictures that you see on our pages are either brides who have asked us to post such images or pictures our brides have very kindly sent us of them on their wedding day for us to use. If you want to take pictures, then fill your boots. If you post them on social media then it would be brilliant if you tag us in them. We pride ourselves in confidentiality when selecting your wedding dress.

How Do I Pay For My Wedding Dress?

We try to be as flexible as possible, therefore we have several payment options available. The most commonly used method is paying 50% at time of order, then the final balance upon collection. If this doesn't suit then we have options such as Monthly Direct Debit payments available. Please feel free to contact us to disscuss the options which may best suit you.

Do You Store Wedding Dresses?

Yes absolutley! For a fixed fee of just £50 we will store your dress from the date of arrival until your wedding date. There is no time limit on how long a dress can be in store before your wedding. Unfortunatley we're unable to store your dress after your wedding. However we do have long term storage boxes available to ensure your dress stays in prestine condition long after you get married.

Disability Friendly

I have, or One of My Party has a Disability. Will This be a Issue?

Absolutley not. We are very proud in being an inclusive bridal boutique. With power assisted entry door, step free access to a large open space showroom accessability for everybody is very easy. Our large fitting suite can accomodate any bride and your requirments in total privacy if you would prefer this. Additionally Helen, as a previous airline crew manager has several years worth of experience and training on how to attend to any person with any form of disability, visible or otherwise in all manor of situations. If you have any specific requirements for either yourself or any member of your bridal party then please get in touch. We would be delighted to work with you to ensure that everybody gets the full experience of being part of the bridal party.

Can I Use My Wheelchair In The Fitting Room?

Yes, we have a large wheelchair accessible fitting room, with step free access.

Do You Have Your Terms & Conditions Available In Large Print?

Yes we have a large print set of our terms and conditions or can be read via an ipad scaled to your preference. Please feel free to get in touch with any specific requirments.


Are You Buggy Friendly?

Yes. Every member of the bridal party is very welcome, no matter their age. We have step free access, and plenty of space to park your buggy. We also have a small selection of toys available to entertain the younger (& older) members of the party. All that we ask is that you please keep an eye on your little ones while in the boutique if they are playing close to our dresses or accessories.

Can I Bring Children To An Appointment?

Yes of course you can, children are always welcome. We do have a small box of toys for very young children and toddlers.

Are You Breast Feeding Friendly?

Yes of course we are!

Willow Bridal Interior

Frequently Asked Questions