FAQ'S

Appointments

When Should I Start Searching For My Wedding Dress?


You can start searching for your dream wedding dress any time you like. We do recommend at least a 6-month timescale for delivery of the dress and then approximately 8 weeks for alterations and fittings. From start to finish on average time from ordering to wedding date is 9 months. Please don’t worry if time is short, contact us and we will offer assistance to get your dream bridal gown on-time. We do have an extensive collection of ready to wear wedding dresses that are availble to take home on the same day.




Do I Need An Appointment?


Yes we run by appointment only so you have a completely private appointment with one of our Bridal Stylists. Evenings and weekends are often fully booked quite a few weeks in advance we would suggest booking your appointment with plenty of time to spare to avoid disappointment. www.willowbridal.co.uk/book




How Long Are Bridal Appointments?


Appointments are 90 minutes long where you can try on as many dresses as you like. During the appointment we ensure you try on a minimum of 3 different bridal gown shapes so we can find you the bridal gown of your dreams




What Prices Are Your Wedding Dresses?


Our made to order bridal gowns are priced from £1000 - £6000 Our ready to wear wedding dresses that are available to take away same day are £350 - £1000.




What Underwear Should I Wear When Attending An Appointment?


We always suggest a strapless bra on the day of the appointment with neutral underwear so you can try on a variety on bridal styles and fabrics.




Describe a Typical Bridal Appointment at Willow Bridal Boutique


When you first arrive for your appointment you will be introduced to your bridal stylist who will take some details from you and we will have a discussion about general ideas, you wedding day, venue, type of service your having, colour scheme, cars and details you want or are having on your big day. Most importantly is how you imagine looking on your wedding day and your bridal style. We will then guide you through our collection of wedding dresses giving you information about the bridal designers and what we currently have in our boutique then the important bit.... trying the bridal gowns on.

As we try on the wedding dresses we will discard any styles we dismiss, add new styles if we feel we have missed any. We will then work with accessories to create different looks and pairing the right accessories with the right bridal gown to give you your complete bridal look. At the end of the appointment if you have found your perfect dress we can place an order, see "How do I purchase my wedding dress" below. If you prefer we can give you details of your shortlisted dresses and book a second appointment for you to return and try on your favorite bridal gowns again. The choice is yours, we pride ourselves on giving you a personal unique service with the highest customer service standards. There is no pressure or panic buying strategy. We want you to be 100% happy with your choice and confident in the decision you have made.




What Do I Need To Bring With Me?


We generally have everything you would require for your appointment. Currently we ask you bring a face mask or facial covering dur to the ongoing Covid-19 Coronavirus Outbreak. You may wish to bring a strapless bra or comfortable underwear. If you wish you may bring your own heels if there is a particular height you wish to try on with dresses. However, we have shoes to fit most brides that are available to use during appointments. Please feel free to bring pictures of bridal gowns you have seen on our website, or in magazines. Bring an open mind and don’t be surprised if you find "The Dress” during your first appointment.




Can I Complete My Entire Look In One Appointment?


Defiantly, as not only do many brides find their wedding dress on their first visit to the boutique they often find accessories to complement the look (veils, headpieces etc.)




Can I Take Pictures Of The Wedding Dress While I Try Them On?


Yes Yes Yes, we activley encourage you to take photographs as it helps remember which gowns you tried on. Do remember though a sample wedding dress won't fit 100% and your chosen gown will require alterations when they arrive instore. We love to see your images of you in the boutique so please tag us if you like on Instagram or Facebook using Willow Bridal Boutique or #willowbridal




What Sizes Are Your Sample Wedding Dresses In The Boutique?


Many of our sample wedding dresses are between UK 10 and a UK 20. However please bear in mind we only have one size per style of dress. It may also possible to order a sample closer to your size from some wedding dress designers. (Small cost incurred). Many of our wedding dresses have a corseted back, so a size 20 could still try on a size 16 dress and will have an idea of the final look. Equally a size 8 can be pinned into a size 12 dress to see the end look. We endeavor to assist all we can to find your dream wedding dress.




How Can I Book An Alterations Appointment?


We normally schedule your first fitting appointment after your made to order gown arrives in store and you have paid your final balance. Alterations cannot start to any gown until it's been paid in full. Payment is required at your 1st fitting with the fitter or seamstress. You can contact us at: https://www.willowbridal.co.uk/book https://www.willowbridal.co.uk/contactus




Will Your Staff Be Wearing Face Coverings?


Yes when social distancing cannot be adheared to eg when we are dressing you and helping you put on a wedding dress. Staff will be wearing face shields, masks and gloves. This is for both fitting appointments and bridal appointments.





Alterations

Do You Do Alterations In The Boutique?


Yes! Alterations can be scheduled at the boutique on Monday Tuesdays and Wednesdays. More information can be found at: https://www.willowbridal.co.uk/alterations




How Much Do Alterations Cost?


Our brides pay between £200 - £300 for general alterations to their wedding dress. If you want any custom work eg, sleeves, straps, glitter tulle these are an additional cost.




What Days Are Alterations Appointments?


Monday's 1000 - 2000 (last appointment 19:30) Tuesday's 1000 - 2000 (last appointment 19:30) Wednesday 1000 - 1500 Other times are available on request subject to a £25 appointment fee.




How Many Alterations Appointments Will I Require?


On average our brides have 3 fitting appointments to ensure your wedding dress fits to perfection.




Is My Wedding Dress Steamed or Pressed Before My Wedding Day?


Yes this is included in all alterations prices.




When Do I Need To Schedule My First Fitting For?


Here at Willow Bridal Boutique, we like to schedule your first fitting approximately 8 - 10 weeks prior to your wedding day. This allows plenty of time for the alterations to be completed with a second or third fitting to ensure a perfect fit. We strongly suggest you schedule your appointment early to avoid dissapointment as our seamstress is exceptionally busy June - October.




Will The Seamstress Show Me How To Get Into My Dress?


Yes Yes Yes, we will show you and your entourage how to get into your wedding dress? If you need any help with lacing your corset back wedding dress the seamstress will, of course, show you.





After Service

When Will My Wedding Dress Be In The Boutique?


Wedding dressesare normally available in the boutique around two to three months before your wedding date unless another date has been agreed at time of ordering. Upon arrival at the shop, your dress is checked, steamed and then we will contact you to arrange a fitting or to try your wedding dress on. The appointment will be within in normal opening hours unless otherwise agreed or arranged.




Is My Wedding Dress Insured?


Willow Bridal is proud to be a fully accredited member of the British Bridal Retailers Association (BBRA). The BBRA offer free wedding gown insurance for bridal attire bought from a BBRA accredited store up to the value of £1000. Additional cover is available at a reduced cost. Willow Bridal is proud to be a fully accredited member of the British Bridal Retailers Suppliers Association (BBSA). The BBSA offer free wedding gown insurance for bridal attire bought from a BBRA accredited store up to the value of £1000. Additional cover is available at a reduced cost. We always recommend that brides take our full wedding insurance to protect all aspects of their wedding day. Please contact us for further information.




What Do I Do If My Wedding Dress Needs Alterations?


Alterations are not included in the sale price of any wedding dress. Alterations cost extra and must be paid directly in full to a seamstress at your first fitting appointment. Alterations are subject to different Terms and Conditions from our terms of sale. A new alterations aggreement is completed at the end of the 1st fitting appointment. Alterations appointments are held in the boutique on Monday, Tuesdays or Wednesdays. Our alterations are generally priced between £200 - £300 custom work will be at an additional cost. We can provide a list of seamstresses / alterations specialists if you do not wish to have your alterations completed inhouse. However we will not be responsible for this third-party work, therefore you are not obliged to take advantage of our suggestions. As they are fully independent from Willow Bridal Boutique Ltd.




Can You Store my Wedding Dress After It Arrives Instore Prior To Alterations?


Yes we can store wedding dresses for £50 until right up until your wedding day or needed to be taken to the seamstress. This is a flat rate regardless of how long your wedding dress is stored with us. Unfortunatley we cannot store sale bridal gowns or other items they need to be taken away on the same day as purchase.




How Do I Contact You?


You can contact us at: https://www.willowbridal.co.uk/contactus





Boutique

Which Wedding Dress Designers Do You Stock?


Allure Couture, Enaura, Evie Young, Hugh Bridal, Ivory & Co Bridal, Matthew Christopher and Van Der Velde Mode Collecteif




Do You Hire Wedding Dresses?


Unfortunately no, we only sell wedding dresses direct from the store.




Do You Sell Wedding Dresses Online?


We do sell our discontiuned and discounted bridal gowns on our shop page of our website. These can also be tried on instore if you wish to purchase them. www.willowbridal.co.uk/shop If you have already been instore any cant get back to us you can now purchase your gown through our website and we will contact you directly to check measurements and contracts.




What Sizes Of Wedding Dresses Do You Stock?


We mainly stock sizes 10 - 20 When ordering a wedding dress, we would take your measurements and make a recommendation on the most suitable size from that particular wedding dress designer. Each size guide varies by dress designer, but we would show you our recommendation based on the measurements taken that day. Most wedding dresses are available from sizes 6 - 34.




What Is A Rush Order Wedding Dress?


If your wedding date is sooner than the time we typically need to have a wedding dress made, we will consult with the designer to place a "rush" order. This may incur an additional fee. In this instance your bridal gown may arrive 1-3 weeks before your wedding, this will be outlined by your consultant.





Purchasing

How Do I Purchase My Wedding Dress?


Once you have chosen your wedding dress, we will take your measurements, and we will discuss the key points of the size we are ordering. You will then be required to read and sign a copy of the terms and conditions of sale and your measurements chart. Please feel free to ask any questions you have we will be more than happy to assist you. You will then be asked to pay an initial payment of 50% to secure your order and enable us to place the order with the designer. Your chosen bridal gowns will be delivered to the store between 12 - 24 weeks after ordering unless otherwise discussed. We can also offer 0% Interest Free Credit with a 10% deposit. Over 18s only, terms and conditions apply. Ask your bridal stylist for more information We will contact you once your bridal gown has arrived in to arrange a collection appointment where you are given the opportunity to try on your dress before you complete the purchase. If you are buying a ready to wear gown of, we require 100% payment and you must take the dress home with you that day.




Can I Get A Fabric Swatch Of The Colour Of My Wedding Dress?


Yes we can get a swatch and we will contact the designer of your dress as required. There may be a small charge depending on the designer. We will advise you of this if this is the case.




How Long Will My Wedding Dress Take To Arrive In Store?


Wedding dresses generally take on average between 16 - 24 weeks to arrive into store. Suppliers may from time to time amend delivery times.Should this occur we will always keep you updated on the expected delivery time of your dress. We will always ensure that your bridal gown arrives in plenty of time for your wedding and to allow for any alterations that it may require.




When Should I Order My Veil and/or Headpiece?


Most veils take 4 weeks to come into the bridal boutique. Special order designer veils can take 3-4 months lead times. So making the decision at the time of ordering your dress is helpful. When you collect your wedding dress from the boutique you can still order special order veils but time frames would be discussed.




HELP! I’m Getting Married In Less Than 4 Months! Is It Too Late To Get a Wedding Dress from Willow Bridal ?


No it isn't too late, but every second counts. Your options include buying one of our sample dresses or working with our bridal stylists to determine which of our bridal designers can meet your time frame. This may incur an additional rush charge.





Website

Do You Have A Cookies Policy?


Yes you can find it here Cookies Policy




Do You Have A Privacy Policy?


Yes we have a Privacy Policy. You can find the link below. Privacy Policy




Do You Have Any Disclaimers?


Yes, this can be found at: https://www.willowbridal.co.uk/disclaimer




Do You Have Website Terms & Conditions?


Yes They can be found at: https://www.willowbridla.co.uk/terms





Covid - 19

Do I need to book an appointment?


Yes, all appointments must be pre - booked and will be private. Unfortunatley we are unable to accept walk in appointments at this time.




Can We Just Walk In For An Appointment?


Unfortunatley we are unable to accept walk in appointments at this time.




Will There Be Other Appointments Running Whilst We Are Attending The Boutique?


No other appointments will be running during your appointment.




Will The Boutique Be Clean Before We Attend An Appointment?


The boutique will be deep cleaned and sanitised between every appointment and at the beginning and end of every day.




Will The Wedding Dresses I Be Trying On Be Clean?


After each gown has been tried on it will be cleaned with fabric cleaner that kills 99.9% of germs. We will also steam or press any gown where this fabric cleaner isnt suitable.




What Will Happen When I Enter The Boutique?


On arrival at the boutique everyone will be required to santise or wash your hands on entry. Their will be a one way system around the boutique to ensure social distancing can kept to. We are allowing the bride and 2 guests into the boutique for all appointments providing social distancing is aheared to according to govenment guidlines. We will encourage the bride and guests to wear a mask or facial coverings whilst in the boutique. If you forget to bring one we do have some for you. Any facial masks or coverings we give you are worn at your own discretion and risk. We are not responisble for incorrect use of any mask. All our wedding dresses are now in clear bags to limit touch points and can be cleaned after each appointment. When trying on any wedding dresses we require all brides to wear a mask or facial covering. We will remain socially distanced for as long as possible. When helping you into your bridal gown we will dress you from behind wearing a face mask, face shield and gloves. All equipment will be changed between appointment to ensure no cross contamination.




Will I Need To Have My Temperature Checked?


Yes we may ask you to and your guests to have their temperature taken on arrival. All staff will be tested prior to working every day to ensure they do not have a temperature. If you or your guests have a temperature unfortunatley we wont be able to do your appointment and will ask you to reschedule for another day.




Will Wedding Dresses Be Cleaned Between Clients?


All gowns have been steamed or disinfected and placed into a clear bag in the boutique to ensure their is no cross contamination. Each gown that is tried on during an appointment is either steamed, pressed or disinfected prior to being placed back into a bag and returned to our racks. The bags are then also disinfected to ensure their clean for the next client instore.




Can I View Your Wedding Dresses In Store?


We are aiming to pull your wedding dresses for you to try on in our boutique. If you would like to browse the gowns we will ask you use a hand sanitiser or to wear gloves. All gloves will be discarded after every appointment.





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We are a Cheshire based bridal boutiqueNorthwich bridal shop

Cheshire bridal shop Cheshire wedding dress shop

Cheshire bridal boutiques

We are a Cheshire based bridal boutique Northwich bridal shop. We are located close to Chester and Knutsford.  We are a Cheshire bridal shop Cheshire wedding dress shop for Cheshire bridal boutique experience.