Store Policy

Privacy & Safety

This privacy policy applies between you, the User of this Website and Willow Bridal Boutique Ltd, the owner and provider of this Website. Willow Bridal Boutique Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

 

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at https://www.willowbridal.co.uk/terms.

Please read this privacy policy carefully.

 

Definitions and interpretation

 1. In this privacy policy, the following definitions are used: 

 

Data

collectively all information that you submit to Willow Bridal Boutique Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

 

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

 

Data Protection Laws

any applicable law relating to the processing of personal data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR the General Data Protection Regulation (EU) 2016/679;

Willow Bridal Boutique Ltd, or us

Willow Bridal Boutique Ltd, a company incorporated in England and Wales with registered number 10345932 whose registered office is at 24 - 26 Wheelock Street, Middlewich, Cheshire, CW10 9AG;

 

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

 

User or you

any third party that accesses the Website and is not either (i) employed by Willow Bridal Boutique Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Willow Bridal Boutique Ltd and accessing the Website in connection with the provision of such services; and

 

Website

the website that you are currently using, https://www.willowbridal.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 2. In this privacy policy, unless the context requires a different interpretation: 

 a. the singular includes the plural and vice versa;

 b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

 c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

 d. "including" is understood to mean "including without limitation";

 e. reference to any statutory provision includes any modification or amendment of it;

 f. the headings and sub-headings do not form part of this privacy policy.

 

Scope of this privacy policy

 3. This privacy policy applies only to the actions of Willow Bridal Boutique Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

 4. For purposes of the applicable Data Protection Laws, Willow Bridal Boutique Ltd is the "data controller". This means that Willow Bridal Boutique Ltd determines the purposes for which and the manner in which, your Data is processed.

 

Data collected

 5. We may collect the following Data, which includes personal Data, from you: 

 a. name;

 b. contact Information such as email addresses and telephone numbers;

 c. demographic information such as postcode, preferences and interests;

 d. The IP address (automatically collected);

 e. web browser type and version (automatically collected);

 f. operating system (automatically collected);

 g. in each case, in accordance with this privacy policy.

 

How we collect Data

 6. We collect Data in the following ways: 

 a. data is given to us by you; and

 b. data is collected automatically.

 

Data that is given to us by you

 7. Willow Bridal Boutique Ltd will collect your Data in a number of ways, for example: 

 a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

 b. when you register with us and set up an account to receive our products/services;

 c. when you enter a competition or promotion through a social media channel;

 d. when you make payments to us, through this Website or otherwise;

 e. when you elect to receive marketing communications from us;

 f. when you use our services;

in each case, in accordance with this privacy policy.

 

Data that is collected automatically

 8. To the extent that you access the Website, we will collect your Data automatically, for example: 

 a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

 b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

 

Our use of Data

 9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: 

 a. internal record keeping;

 b. improvement of our products/services;

 c. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

 

 10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

 

 11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in: 

 a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

 b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

 c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

 

 12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

 13. We may use your Data to show you Willow Bridal Boutique Ltd adverts and other content on other websites. If you do not want us to use your data to show you Willow Bridal Boutique Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

 

Whom we share Data with

 14. We may share your Data with the following groups of people for the following reasons: 

 a. our employees, agents and/or professional advisors - We are required to give your wedding date, and name to our suppliers to provide your made to order items. ;

in each case, in accordance with this privacy policy.

 

Keeping Data secure

 15. We will use technical and organisational measures to safeguard your Data, for example: 

 a. access to your account is controlled by a password and a user name that is unique to you.

 b. we store your Data on secure servers.

 

 16. We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.

 

 17. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@willowbridal.co.uk.

 

 18. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

 

Data retention

 19. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

 

 20. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

 

Your rights

 21. You have the following rights in relation to your Data: 

 a. - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

 b. - the right to have your Data rectified if it is inaccurate or incomplete.

 c. - the right to request that we delete or remove your Data from our systems.

 d. - the right to "block" us from using your Data or limit the way in which we can use it.

 e. - the right to request that we move, copy or transfer your Data.

 f. - the right to object to our use of your Data including where we use it for our legitimate interests.

 

 22. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@willowbridal.co.uk.

 

 23. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

 

 24. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

 

Links to other websites

 25. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes in business ownership and control

 

 26. Willow Bridal Boutique Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Willow Bridal Boutique Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

 

 27. We may also disclose Data to a prospective purchaser of our business or any part of it.

 

 28. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

 

 29. This Website may place and access certain Cookies on your computer. Willow Bridal Boutique Ltd uses Cookies to improve your experience of using the Website and to improve our range of products. Willow Bridal Boutique Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

 

 30. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

 

 31. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Willow Bridal Boutique Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

 

 32. This Website may place the following Cookies:

 

Type of Cookie

Purpose

 

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

 

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

 

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 33. You can find a list of Cookies that we use in the Cookies Schedule.

 

 34. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

 

 35. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

 

 36. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

 

 37. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

 

General

 38. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

 

 39. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

 

 40. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

 

 41. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

 

Disclaimer

42. https://www.willowbridal.co.uk is maintained, owned and operated by Willow Bridal Boutique Ltd. and may contain advertisements, affiliate links, paid insertions, sponsored content, or other forms of monetization on all sections and pages of the website. 

 

43. https://www.willowbridal.co.uk abides by word of mouth marketing standards. We believe in being open, honest, upfront and keeping to our own business identity. The compensation received may influence the advertising content, images used, posts made within this blog and affiliated topics. Any content on this website which features advertising space, blog post or any other item will be clearly identified as either paid or sponsored content on this website as per current advertising laws and regulations. We aim to be completely open and honest about our advertising and affiliated partners on all platforms including this website. 

 

44. Willow Bridal Boutique Ltd. is never directly compensated to provide an opinion on any products, services, websites and various other topics or items. 

The views and opinions expressed on this website are purely those of the authors and no other person, persons or business. If we claim or appear to be experts on a specific topic or product or service, we will only endorse products or services that we believe, based on our professional expertise, are worthy of such endorsements. We are an independent business with our own views and will remain fully independent at all times. 

45. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider.

This site does not contain any content which might present a conflict of interest. We will be open and honest regarding the location of any claims or statistics and display the relevant information concisely. 

46. Willow Bridal Boutique Ltd. makes no assurances representations, or warranties as to the accuracy, currency or completeness of the content contained on this website https://www.willowbridal.co.uk or any sites linked to or from this site or any other site we appear on. 

All information can be updated at any time with no penalties or charge and will not be liable for any subsequential compensation without informing users. 

Contact 

If you have any questions regarding this disclaimer policy or your dealings with our website, please contact us here: https://www.willowbridal.co.uk/contactus

Willow Bridal Boutique Ltd

24 - 26 Wheelock Street, 

Middlewich, 

Cheshire, 

CW10 9AG

 

E: hello@willowbridal.co.uk

W: https://www.willowbridal.co.uk/contactus

T: 01606 636 111

 

Luxury Bridal Boutique in Cheshire offering the VIP Luxury Bridal Experience in Cheshires. Chester based luxury bridal boutique. We are cheshires VIP Luxury Bridal Boutique offering the only Luxury Bridal Boutique experience that thinks about you. You are the key to all appointments in our luxury bridal boutique

Attribution

Changes to this privacy policy

 47. Willow Bridal Boutique Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Willow Bridal Boutique Ltd by email at hello@willowbridal.co.uk.

Created 30th June 2020

We are a Cheshire based bridal boutique Northwich bridal shop. We are located close to chester and Knutsford.  We are a Cheshire bridal shop Cheshire wedding dress shop for Cheshire bridal boutique experience. 

Terms Of Sale

Print

These terms and conditions apply to any purchases purchased on https://www.willowbridal.co.uk and not in our bricks and mortar store. If you do not agree with the Terms & Conditions set out in this policy please do not complete or purchase any items from us. Willow Bridal Boutique Ltd is located at 24 – 26 Wheelock Street, Middlewich, Cheshire, CW10 9AG. “We” or “Us” referenced on this document as Willow Bridal Boutique Ltd. “Customer” or “You” is Purchaser of the items “Made To Order” Any item that is made for you and is custom for you. This “Ready To Wear” Any item we have on the stock to take away the same day. Order Details When ordering any product from us that is “Made To Order” it is a bespoke item and has been made for you only and is unique to you. When ordering any product from our “Ready To Wear” collections these items have been stock samples, cancelled orders. The reduction in price reflects the condition. We are not liable for any item that does not fit upon delivery and returns cannot be accepted unless they are faulty. Your statutory rights remain unaffected. More information on a particular product can be given by contacting us. Delivery schedules are always an estimate on order and cannot be guaranteed. We are not liable for any delays, or government intervention which may disrupt the delivery of any item. We will take all reasonable means to comply with your event date and schedule. We are not liable for any changes to products and can make changes or modifications to this website or items without any notice. We ensure that every products description, imagery, and illustrations is correct at the time of entry. We are not liable for the information provided after this date. We will ship items outside the United Kingdom at an additional cost please contact us for more information. Purchasing On placing the order, the full balance is due at the time of ordering. All prices are inclusive of VAT. All prices are exclusive of postage and packaging and are at an additional cost charged separately from the products ordered. Prices are exclusive of delivery and packaging charges, which are charged separately. This terms and conditions are applicable under the laws and England and are between the customer and us. We can transfer this agreement at any time to another party in order to enforce it in full. Under currently comply and process and will continue to follow General Data Protection Regulation (GDPR 2018) and Data Protection Act 2018 Legislation.

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments

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We are a Cheshire based bridal boutiqueNorthwich bridal shop

Cheshire bridal shop Cheshire wedding dress shop

Cheshire bridal boutiques

Payment Methods

Ready to Wear Products can be returned for a full refund in their original packaging with all original tags unworn within 14 days. It can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to us and be processed. We will send you an email as soon as we have completed your return, letting you know whether a refund or exchange has and will be processed. Any refund will be automatically issued to the original payment method you used to place your order. This can typically take around 5 working days in the UK, depending on your payment method issuer. If you've returned more than one order in the same parcel, please allow an additional 24 hours for all your returns to be completed. If your returns haven't reached us after the return’s timeframe set above, please do get in touch using one of the contact options so we can assist you further. Exclusions to Willow Bridal Boutiques Returns Policy We are unable to offer refunds or exchanges on the following items, unless faulty:

• Custom made items.

• Made to measure

• Made to order items.

• Cut to length Wedding dresses

• Shoe dying service

• Wedding Dresses that are made to order regardless of size or colour are a made to order item as they are bespoke. Made to order items are bespoke items and made to order and they are non-refundable unless the following occurs:

• The item is not of satisfactory quality

• The item is not fit for purpose

• The item is not as described at the time of purchase

 

You are required to pay the return shipping amount to return any items to us. We recommend you insure any items you are returning to us and use a trackable shipping service such as DPD or UPS. Ensuring a signature is required upon delivery. We do not guarantee that we will receive your returned item and it is your responsibility until we take delivery of the item and sign for it. You have 14 days to return the products beginning on the day you receive them, and a full refund will be given if they fail to adhere to the points above. If you want the product repaired or replaced within 14 days and do not wish to reject them, please contact us to request this. Once you have received the product you are entitled to either repair or replacement within the first 6 months from the day you received the product unless we can prove that the defect was not present at the time, we shipped the product to you. All products must be returned to us in the above circumstances in the same condition that you received them in, including all original packaging, tags and be unworn. In order to return any item, you are required to provide proof of purchase and stating why the product is being returned to us.